Patient-centered care
Keep plans, medications, assessments, notes, appointments, and safety observations connected to one patient story.
Residential Care Operations.Secure. Connected. Compliant.
One connected platform for resident care and end-to-end facility operations. Bring nursing, therapy, family coordination, compliance, workforce, and finance into a shared operating picture, with Hope as your governed AI operations engine.
Watch the Citadel storyConnected careSecure operationsCompliance built inAI-native intelligence
THE CITADEL STORY
Residential care is complex.
Your records should work together.
Connected resident care and end-to-end facility operations: nursing, therapy, family coordination, compliance, and finance in one shared operating picture, supported by Hope, Citadel's AI operations engine.
ONE PLATFORM · EVERY WORKSPACE
The operation stays in view wherever care happens.
Move from facility-wide signals to the exact patient, task, or decision without losing context.
Facility OperationsCitadel Training Facility
SHIFT COMMAND
Good morning, Administrator.
Everything your team needs before the next handoff.PRIORITY WORKBefore shift change
3 openMedication storage auditCompliance · Evidence due Friday
In progressEmergency maintenanceWest residence · Assigned 18m ago
AssignedPatient ProfileLongitudinal care workspace
ActiveAM
Avery MorganResidential program · MRN 10482
ACTIVE CARE PLANIndividual Service Plan3 goals · Review due Sep 12
On trackWorkflow InboxASSIGNED WORK
82% completeTODAY'S PROGRESS9 of 11 actions complete
2 actions remaining
Medication reviewClinical approval due before the PM handoff.
ClinicalComplianceHandoff
Daily operations
Coordinate census, handoffs, incidents, maintenance, referrals, and unfinished work from one operating picture.
Workforce coordination
Connect schedules, credentials, training, absences, and acknowledgments to the work each shift requires.
Compliance readiness
Tie standards, evidence, signatures, findings, and corrective action to a defensible operating record.
Illustrative Citadel screens shown with sample operational data.
OUR PLATFORM
Built around every role in residential care.
See how one connected system changes the work for administrators, clinicians, nurses, compliance teams, and operations leaders.
BUILT FOR ADMINISTRATOR WORK
See the whole operation before small gaps become urgent.
Monitor census, staffing, compliance, incidents, and unfinished work from one accountable command view.
- Facility health and census
- Coverage and credential visibility
- Accountable workflow owners
COMPLETE PLATFORM
Depth without disconnected systems.
Explore the clinical, operational, workforce, compliance, security, and workflow capabilities already connected inside Citadel.
360° PATIENT CONTEXT
Every signal. One living picture.
Twelve care domains centered on one patient.
AMAvery MorganPatient at the heart of every connection
1Care plans
2Medical
3Incidents
4Appointments
5Binder
6Assessments
7MAR
8Q15 checks
12 connected domainsUpdated just now
Product previews use illustrative records and sample operational data.
NEXUS + HORIZON + ENTERPRISE
LEAN ON ME COMPLIANCE INTELLIGENCE
Stay ready every day, not just inspection day.
Translate regulations into clear staff action, connect every requirement to current evidence, and close gaps with accountable owners.
- Live readiness across standards, training, and checklists
- Evidence organized by requirement
- Findings and corrective actions with owners
- Review history ready for inspection
Compliance command centerKnow what needs attention now
Medication storage findingEvidence due Friday · Compliance lead
In progressForm 2936 corrective actionFinal review completed today
Ready to closeHORIZON + ENTERPRISE
MEET HOPE · CITADEL'S AI ORCHESTRATOR
AI-native from the operating core.
One governed intelligence layer across the entire operation.
Hope is Citadel’s AI orchestrator. It works across authorized clinical, workforce, safety, and compliance context to prepare briefings, surface risks, coordinate workflows, and guide each role to the next accountable action.
Observe
Connect live, authorized signals across care, workforce, safety, and compliance.
Understand
Turn scattered records into a concise briefing with source-linked evidence.
Prepare
Draft the review packet, handoff, workflow, or next action for a person to inspect.
Advance
Open the exact workspace and keep accountable work moving toward completion.
Ask across live contextAnswers grounded in connected facility data
Hope12 DOMAINS CONNECTED
LiveWhat needs attention before shift change?
Three items need attention. One Q15 check is overdue, a medication remains due, and two staff acknowledgments expire today.
Q15 monitoringMARTraining
Move from answer to recordOpen the right patient context immediately
HopePATIENT CONTEXT
LiveMATCHED PATIENT
AM
Avery MorganResidential program · MRN 10482
- Care plan review due Sep 12
- Latest progress note 42m ago
- Medication review tomorrow
Turn intent into actionNavigate, retrieve, and complete the next move
HopeACTION MODE
ReadyOpen Avery's latest care plan.
RESOLVED INTENTPatient profile · Care plan
ACTION COMPLETEOpened Avery Morgan's care plan.
RESPONSIBLE AI BY DESIGN
Hope works inside your rules.
Citadel keeps AI assistance grounded in authorized context, visible to the people responsible for the work, and accountable from recommendation through completion.
Permission-boundHope inherits the signed-in user’s role and patient access.
Grounded and traceableGuidance connects back to authorized records and source evidence.
Human-controlledConsequential actions require review, approval, and accountable completion.
Governed PHI accessPHI-enabled AI requires tenant authorization, approved providers, and documented security attestations.
OUTCOME-LED PLANS
Choose connected care. Upgrade to an AI-native operation.
Horizon adds Hope across your authorized facility context, turning the system of record into an active operating partner.
Pulse
$400/month
Build one dependable foundation for everyday care delivery.
ONE-TIME SETUP$3,000
Outcomes unlocked
- Replace scattered patient records
- Coordinate daily clinical work
- Give every shift one source of truth
Nexus
$595/month
Turn compliance readiness into part of daily operations.
ONE-TIME SETUP$3,000
Outcomes unlocked
- Stay inspection-ready every day
- Connect standards to current evidence
- Assign and close compliance gaps
Horizon
$750/month
Add governed AI assistance across connected facility context.
ONE-TIME SETUP$3,000
Outcomes unlocked
- Surface urgent work sooner
- Summarize authorized live context
- Move directly from question to record
Enterprise
Custom
Operate large teams, multiple programs, and high-volume workflows as one connected organization.
IMPLEMENTATIONIncluded
Outcomes unlocked
- Coordinate oversight across facilities and programs
- Support SSCC, CPA, and multi-operation workflows
- Use Multi Tenant Hope AI Operations across authorized organizations
PLAN DETAILS
Compare capabilities across every plan.
Every tier builds on the same secure EHR foundation. Compare the operational capabilities added as your organization grows.
| Capability | Pulse | Nexus | Horizon | Enterprise |
|---|---|---|---|---|
| All core EHR capabilities | ||||
| Lean on Me Compliance Hub | — | |||
| Governed Hope AI assistant | — | — | ||
| Texas Provider Gateway connectivity | — | — | ||
| DFPS connectivity | — | — | — | |
| Multi Tenant Hope AI Operations | — | — | — | |
| Expanded workflows for larger workloads | — | — | — | |
| Multi-operation organizational support | — | — | — |
Monthly pricing is per facility. Pulse, Nexus, and Horizon have a $3,000 implementation fee. Enterprise implementation is included, with final scope based on workload, workflow, connectivity, and governance requirements.